Refunds

Refunds are handled by our team, not from the Billing page.

How to ask

1. Contact support, or choose "Talk to a person" in the help assistant.
2. Tell us the receipt number from your Billing page, the amount and why you'd like a refund.

What happens next

• A member of our team reviews the request. A refund can be for the full amount or part of it, and always has a recorded reason.
• Refunds above ৳20,000 need approval from two different members of our team.
• When a refund is made, you get a numbered credit note, which appears on your Billing page next to your receipts.
• Credits you haven't used yet are taken back as part of the refund, unless we agree otherwise with you.

Paid twice by mistake?

If a payment went through twice for the same invoice, we record it for a refund. Contact support and we'll sort it out.

Before you ask

• If a payment shows still confirming with your bank, wait a few minutes. It may still complete, and paying again doesn't charge you twice.
• If your job was held or taken down by our trust team, read why a job is held and appeals first.